San Bernardino County Ranks 6th for 2025 AI-Driven Service Innovation
Tech Leadership at the Helm
Under the guidance of CIO Lynn Fyhrlund, San Bernardino County was named the 6th-place honoree in the largest population category of the 2025 Digital Counties Awards, presented by the Center for Digital Government. The recognition marks a significant win for the county, one of seven California jurisdictions recognized this year.
Strategic Use of Data and CRM Systems fosters stronger
A notable initiative has been the establishment of a dedicated Business Relationship Management team and a major upgrade to CRM systems powered by Microsoft Dynamics 365. These enhancements enable more robust analytics and better insights into resident needs.
Integrating AI into Development & Communication
The county’s Innovation and Technology Department has embraced AI tools to fast-track internal development. By deploying GitHub Copilot, the Solutions Development team reduced project timelines by nearly 30% and minimized coding errors.
In public engagement, the county introduced Wordly, a live translation platform used during board meetings to enhance accessibility and serve a linguistically diverse population.
Drone Technology & GIS for Advanced Infrastructure
Through the San Bernardino International Airport UAS Center, county agencies have implemented standardized drone use across departments. Combined with enterprise access to Esri’s GIS platform, this initiative enables efficient aerial data collection, vital for planning, environmental analysis, and emergency management.
Data-Driven Homelessness Response
The county is leveraging GIS technology in its annual Point-in-Time Count to improve targeting of resources and outreach to unsheltered populations, enabling more strategic deployment of services.
Strengthening Cybersecurity
In 2024, San Bernardino County expanded its Countywide Information Security Program by forming a Threat Intelligence team to counter cyber threats proactively. The county also upgraded its phishing simulations to train employees with real-world scenarios.
At the same time, the county relocated its headquarters to Colton, enhancing infrastructure, increasing staff access, and improving recruitment of tech professionals.
Why This Matters
- Innovation with impact: These projects demonstrate how AI, drones, GIS, and secure IT practices can directly enhance public services.
- Model for other counties: Ranked in the top tier nationwide, San Bernardino County sets a benchmark in public-sector tech leadership.
- Enhanced community trust: Efficient outreach and improved transparency foster stronger relationships with residents.
Looking Ahead
The innovations earning San Bernardino County this award have now established a baseline for continued digital transformation. As more public agencies explore AI, data analytics, and advanced cybersecurity, the county’s work offers a roadmap for meaningful government modernization.
